Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. The most common race/ethnicity among help desk engineers is White, which makes up 58.5% of all help desk engineers. help desk engineer As long as customer service has existed there has been the customer who cannot be pleased. Responding to queries on the phone, via email, in person, or through remote access. Find out why you aren’t getting as many callbacks as you should with a free resume review.

Experienced Level 2 support engineer with over 2.8 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. To go beyond the top of the ladder would be to become a C-level executive, Director, Independent Consultant, Analyst or VP. Some people work for 30 years and don’t get to the metaphorical ‘top of the ladder’. That’s not a reflection on the quality of your work or career. I firmly believe you could be a Senior Systems Engineer up until you are ready to retire and be completely happy. Being a Systems Architect or Design Expert is not for everyone.

How Do Help Desk Engineer Rate Their Jobs?

IT technical support staff diagnose and solve software and hardware problems for computer users. An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help. This means customer requests are handled more quickly and efficiently.

We’ve interviewed 50+ hiring managers and recruiters and identified the 10 most important things they want to see on your resume. We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Help Desk Technician. Building these skills will set you up for the most number of the above careers. The Information Technology field is one of the most rewarding and challenging career fields in the world today. It is one of the only career fields that changes almost on a daily basis, and requires you to be up on the latest trends in order to keep pace and stay relevant. I’ve been in the IT career field for 20 years and it has been an amazing experience to say the least. What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either.

How to Climb the IT Job Ladder: From Help Desk Support to Systems Engineer

In just 10 seconds, our free AI-powered tool will show you how to get 5x more jobs and opportunities on LinkedIn. Get the weekly email that will show you how to accelerate your career, grow your network and turn your career into a rocketship. Configuration and troubleshooting cisco ip phone and Cisco VPN. Used critical thinking to break down problems, evaluate solutions and make decisions with issues related to application. Use our tool to get a personalized report on your market worth. #LI-AA1 At nVent, we connect and protect our customers with inventive electrical solutions. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

• To get here, you have to have had lots of hands on experience, both with successful deployments and failed deployments.
• If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need.
• Productivity barriers that hinder their effectiveness must be addressed.
• Used critical thinking to break down problems, evaluate solutions and make decisions with issues related to application.
• • Familiarity with Firewall, Switch and Network architecture and troubleshooting procedures.
• That’s not a reflection on the quality of your work or career.

The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers . In most organizations, when there is an issue with an employee’s IT, they are either going to open a help desk ticket through their web interface or they are going to pick up a phone and call the help desk. As a help desk tech, you are on the other end of that ticket, and you are answering the phone. Like a first responder in an emergency (hey, email is an emergency!) the help desk technician is tasked with triaging the issue. If the issue involves a user needing a copy of their Exchange .pst file, you will send the ticket to the Exchange Admin queue. You are a traffic cop, keeping things moving and fixing small things where you can. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

ICT Support Engineer

Using our career map, a help desk engineer can determine their career goals through the career progression. There are certain skills that many help desk engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

• Managed overall administration of Windows System applications.
• Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.
• They must also be customer-oriented and patient to deal with difficult customers.
• As a Technical Support Engineer you are responsible to analyze and solve complex technical disturbances at our Deep Ultra-Violet systems, with a minimum impact on cycle time.
• The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers .

You should also have excellent interpersonal and communication skills. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists.

To get here, you have to have had lots of hands on experience, both with successful deployments and failed deployments. There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career.

Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience.